Alternative support

[jogorman]

C'mon, people! This shouldn't be too hard! I can't be the only guy on the planet with this problem!

I tried again this morning to get Hello Laszlo! to work, and I get the same result. I even tried to copy the file to the 'my-apps' directory - same thing. I looked at the logs - no mention of file not found.

The only other thing I noticed in the logs, are entries from the initial install date, saying the cache files were not found, or initialized:

20 Oct 2004 10:35:01 () ERROR cache.Cache - can't load cache file: 1096948874484.dat
20 Oct 2004 10:35:01 () ERROR cache.Cache - exception:
java.lang.NullPointerException

[bloch]

Hve you tried installing on another machine or environment?

The install is by and large working for most folks so the bug you're hitting is likely to be particular to the environment you're in. I think there's been one or two other reports like this so I suspect there's a real issue.

But I can't reproduce it....and you know the old adage... if you can't make it happen, you can't fix it :-)

-Eric

[jogorman]

Yeah, I know - you can't hit what you can't see!

I'm going to start over, and go all the way back to the download. I deleted all of the files, and re-installed, and the only abheration I can see is some of the cache files are not loading or something.

I've attached the log file, but here is a short section:

27 Oct 2004 08:07:05 () ERROR cache.Cache - deleting cache files for : 1096948874484.dat
27 Oct 2004 08:07:05 () ERROR cache.Cache - can't load cache file: 1096948899625.dat
27 Oct 2004 08:07:05 () ERROR cache.Cache - exception:
java.lang.NullPointerException

Thanks for reseponding - I will keep at this...it looks like a winner.

[d~l]

you might try filemon as a deep monitoring utility (http://www.sysinternals.com/ntw2k/source/filemon.shtml)

launch Filemon and setup the Filemon exclude filter to filter out processes you don't want to monitor (such as Explorer etc .. as in your task manager | processes)

setup the include filter with just tomcat.exe

shut down tomcat

clear the filter

startup server and watch for any errors such as "file not found" ..

you might pickup some clues.

...

p.s. you could also try clearing the cache

[jogorman]

Well, that was fun!

Here are the 'file not found' entries from Logmon on the tomcat server...they are attached.

PS. I also had a number of 'Path not Found' entries in the log...I think I will download from Laszlo again to see if these files might show up. I may have a download virus or something, I don't know.

I will stay in touch, and thanks for the LogMon tip.

[bloch]

Nothing looks unusual there :-(

Did yoiu try turning on debug logging yet?

edit .../WEB-INF/lps/config/lps.xml
s/INFO/DEBUG/
restart server



-Eric

[d~l]

try shorter keyword .. tomcat .. in the include filter .. not tomcat.exe .. this will make the filter wider.

[jogorman]

I think I've probably got enough to go on with the size of the net I'm using. :~)

Eric; when you posted 'nothing unusual here' was that in reference to the 'File Not Found', 'Path Not Found' errors, or the posr before taht?

Thanks.

[bloch]

Sorry... I didn't see anything unusual in the list of files that were not found as indicated by the filemon utility.

-E